Senior & Adult Services Programs

Senior Adult Independent Living (SAIL) Case Management Program

SAIL case management services help individuals live independently in their own homes by coordinating needed services and assistance with daily living activities. The program provides case management services to individuals aged 60 and older and individuals aged 18-59 with a diagnosed disability. Priority is given to persons with the greatest economic and social needs.

SAIL case managers conduct in-home evaluations to determine an individual's area of need and make referrals to an agency or program that may provide additional support and assistance to the individual. The case manager continuously monitors the changing needs of the individual.

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Maricopa County seniors and adults with physical disabilities that want to independently live in their home but need support in reaching their goal may qualify for assistance through the Area Agency on Aging. The Senior and Adult Services Division's Senior Adult Independent Living Program (SAIL) Program provides support to residents through case management and community referral services.

Please note that services provided through the Area Agency on Aging are dependent on funding and may be available on a short-term basis.

The SAIL Program is available to residents throughout Maricopa County. To apply for the SAIL Program, follow the step-by-step instructions listed below.

Step 1. Check Eligibility

To qualify for program enrollment, you must meet one of the following criteria:

  • Applicant is 60+ years of age
  • Applicant is 18 to 59 years of age, has a diagnosed physical disability, and is eligible for receiving SSI disability payments

Please note that priority is given to individuals with the greatest economic and social need.

Step 2. Contact Area Agency on Aging

To begin the enrollment process, please call the Area Agency on Aging's 24-hour Senior Help Line using the information provided below. By calling the Senior Help Line, you will be connected to an Information & Assistance Specialist who will help you identify the resources and services that will best meet your needs.

  • Local Calls: 602-264-4357
  • Toll Free: 888-783-7500
  • TTY: 602-241-6110

Specific to the SAIL Program, the Information & Assistance Specialist will determine if you meet the program's basic eligibility requirements. If you meet the requirements, you may be referred to the SAIL Program.

It is important to note that an applicant may be placed on a waitlist for program referral.

Step 3. Complete In-Home Assessment

Once you have been referred to the SAIL Program, a case manager will complete an in-home assessment with you to determine program and service eligibility. The in-home assessment evaluates your ability to perform daily living activities and may take up to 2 hours to complete.

Following the assessment, the case manager will discuss with you SAIL Program enrollment and service availability. If enrolled in the SAIL Program, goal and service planning will occur between you and your case manager throughout the year.

Coordinating In-Home Services

Case Managers coordinate in-home services that are provided by other agencies and funded by the Area Agency on Aging, Region One. Individuals may be eligible for in-home services such as:

Adult Day Health Care:

Adult Day Health Care may also include preventative, therapeutic, and restorative health-related services. Young adult Day Health Care serves persons (generally under the age of 60) to promote health rehabilitation, vocational pursuits, recreation activities, and behavioral/life skills. Common participant diagnoses include cerebral palsy, multiple sclerosis, Huntington's and Parkinson's disease, developmental disability, stroke, aneurysm, and traumatic brain injury.

Home-Delivered Meals:

Individuals who are home-bound and have a physical disability that prohibits them from safely preparing a meal may be eligible for home-delivered meals. An individual is assessed by a SAIL case manager to determine eligibility. If eligible, meals are delivered Monday through Friday to the individual's home. In some circumstances, meals can be provided seven days a week. Meals are provided at no cost to the individual, however, a contribution for the meal may be requested by the meal provider.

Homemaking Assistance:

An individual who has difficulty cleaning his/her home, doing laundry, or grocery shopping may be eligible for this service funded by the Area Agency on Aging Region One. The frequency of the homemaking services is based on the need of the individual. In most situations, homemaking services are provided twice a month by a community provider.

Personal Care:

Individuals with difficulty bathing or personal grooming may be eligible for this service funded by the Area Agency on Aging, Region One. An individual is assessed by a SAIL case manager to determine eligibility. If determined eligible for Personal Care, a provider agency will come to the home on a set schedule to assist the individual with bathing and personal grooming. This service is generally provided weekly.