RentAL & Mortgage Assistance

  1. The Maricopa County Human Services Department (MCHSD) has launched a Client Portal to accept online application for rental and mortgage assistance.

    Client Portal: https://hsdclientportal.maricopa.gov/

    MCHSD anticipates significant demand which will exceed available funding, and application processing and notifications may lag. We ask that applicants are patient during this time.

Maricopa County households seeking assistance with their rental deposit or their monthly rental or mortgage payment may qualify for assistance from the Human Services Department’s Community Services Division (CSD). CSD coordinates the delivery of rental and mortgage assistance to Maricopa County residents living outside the cities of Glendale, Mesa, and Phoenix. 

If you live in Glendale, Mesa, or Phoenix, please click on the links below to learn about rental and mortgage assistance programs in your area:

For residents living outside the cities of Glendale, Mesa, and Phoenix, assistance is provided through Community Action Program (CAP) offices located throughout the County. To apply for rental or mortgage assistance, follow the step-by-step instructions listed below.


How to Apply


Step 1Check Eligibility

To qualify for assistance, the following criteria must be met. 

  • Applicant lives in Maricopa County, but not in the cities of Glendale, Mesa, or Phoenix.
  • Household has experienced a crisis event that:
    • Results in a reduction or loss of income; 
    • Causes unexpected expenses; or 
    • Endangers household health and safety.  
  • Crisis event can be supported with documentation.
  • Persons living in household include a child under the age of 18.
  • Household income for the past 30 days is at or below 125% of the Federal Poverty Level.

Please note that some funding may require a household member to be a current U.S. resident. 

125% of the Federal Poverty Level

125% of the Federal Poverty Level for Fiscal Year 2020 as defined by the U.S. Department of Health and Human Services. Effective July 1, 2020.
Household Size
Monthly Household Income
1
$1,329
2
$1,796
3
$2,263
4
$2,729
5
$3,196
6
$3,663
7
$4,129
8
$4,596
Each Additional Person
Add $467

Step 2 Gather Required Documentation 

To help establish eligibility, please collect the following documentation. You will need these documents for a telephone or in-person appointment with your local CAP office.

  1. Photo identification of applicant
  2. Birth certificate of applicant
  3. Social Security cards of all household members
  4. Documentation of household income received in the 30 days prior to and including appointment date
  5. Documentation demonstrating crisis event 

Please note that additional documentation may be requested by the CAP office.

Step 3Apply for Assistance

 To apply for rental and mortgage assistance, you have the option to either complete an online application or contact your local CAP office.


Option 1: To complete an online application, click on the button below. This will direct you to the Human Services Department's Client Portal.


  • Once you reach the Client Portal's homepage, click on the "Start the Application Process" button
  • You will be directed to the Application Prescreen, which is the first step of the application process. The Application Prescreen will help residents determine if they basic eligibility requirements for all available rental and mortgage assistance.
  • Residents that meet basic eligibility criteria will then be invited to create a Client Portal account and complete an online application, which includes submitting all required documentation. 

Option 2: To begin the application process, call your local CAP office. The CAP office will identify next steps, including the scheduling of a telephone or in-person appointment. All appointments are made on a first-come, first-served basis. Remember to provide the required documentation during your appointment. 

For a list of local CAP offices, including contact information, please click here. Please note, you must reside in the CAP office’s service area in order to apply.


Contact Us


Have a question regarding non-COVID rental and mortgage assistance? We’ll connect you to answers.