FAQs • Maricopa County, AZ • CivicEngage

How do I cancel my monthly donations?: All recurring donations have a time limitation. You will be asked to designate a specific time to donate. Once that time has passed, you will receive an email noting that the recurring donation is passing. If at any time you decide to cancel the recurring donation before the time limitation, you can simply choose to cancel your donation. Please note, if you remove the scheduled event the same day, the transaction may have already been processed.

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Animal Care & Control - Recurring Donations

1. What payment methods are accepted?: Credit and debit cards, including Visa, MasterCard, Discover and American Express

2. Why do I have to create an account?: The account is needed to schedule the recurring donations. Maricopa County works hard to ensure that your personal information is safe and remains safe. Creating an account is one secure way to store your personal information so that no one has access to it. We contract with a third-party company that specializes in safeguarding personal information.

3. How do I create an account?: You will start with clicking on the link to Sign Up and enter your Date of Birth in this format YYYYMMDD and your Last Name.

4. Why do I have to use my birthdate to create an account?: Your birth date is used to create a unique account number. It is not used to identify you in any way and is not used as a form of identification. (Please note you will have to scroll through the list by groups of 10 to find your birth year and then search for your birth month and birthday.)

5. How do I complete my personal account?: Once you have entered your birthdate and last name, you will create a unique User ID and Password. These are used to log back into your account. Please note, your user ID is case sensitive. You will be asked for a hint question that only you know the answer to if you forget your password. You will then be asked for your contact information, including address, phone number and email. You must also approve the terms and conditions of MCACC’s donation policies. Once completed, your account will be created. Please safeguard the information for future reference.

6. How do I set up a recurring donation after my account has been set up?: First you must enter your credit card information. There are two ways to do this. After logging in, click Add Auto Pay Rule to the far right, then select a payment method and enter your card number. Conversely, you may click the Method of Payment link on the home screen, then the Method of Payment button and then enter the credit card number.

7. Once my credit card has been selected, what’s the next step?: It’s important to set up the amount of donation you desire and frequency. Under the Auto Pay Rule link, select the amount of payment (the minimum amount is $10). Then select the date you want to start payments (by day and month) and when you want to stop payments (by day and month). Then select frequency (weekly, biweekly, monthly, quarterly, semi-annually and annually). Include information to accept authorization/store data.

8. How do I cancel my monthly donations?: All recurring donations have a time limitation. You will be asked to designate a specific time to donate. Once that time has passed, you will receive an email noting that the recurring donation is passing. If at any time you decide to cancel the recurring donation before the time limitation, you can simply choose to cancel your donation. Please note, if you remove the scheduled event the same day, the transaction may have already been processed.

9. Is my payment information safe and secure?: Yes, your payment information is protected by PCI DSS. The Payment Card Industry Data Security Standard (PCI DSS) is the information security standard for organizations that handle branded credit cards. The PCI Standard is mandated by the card brands but administered by the Payment Card Industry Security Standards Council.

10. Can I make a gift “In Honor of” or “In Memory Of” someone?: Yes. Once you have made your donation, please email ACCDonations@Maricopa.Gov and indicate how you would like your gift to be recognized. Please make sure to include the person’s name, address and any other information you would like on the acknowledgment card.

11. How do I fix a mistake on a donation?: Please contact ACCDonations@Maricopa.Gov to help with technical issues.

12. How do I get a receipt if I can’t locate one?: When you donate online, an e-receipt will automatically be generated from noreplymcfis@maricopa.gov and emailed to the email address you have provided. If you can’t find your e-receipt, please check your spam filter. If you still can’t find the receipt, please contact ACCDonations@Maricopa.Gov for help.